06/20/2025 9:53am

The Truth About Small Business Ownership Nobody Talks About

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If you’re thinking about buying a small business, quitting your job, or partnering with someone on your next venture, this conversation is a must-listen. It’s honest, raw, and packed with...

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In this episode

If you’re thinking about buying a small business, quitting your job, or partnering with someone on your next venture, this conversation is a must-listen. It’s honest, raw, and packed with hard-earned insight.

 

 

Carley Mitus went from leading strategic programs at GE HealthCare to buying not one, but two small businesses in less than six months. But what looked like a dream move into entrepreneurship quickly became something else: overwhelm, identity crisis, and a whole new version of growth.

 

In this episode of the Hybrid Real Estate Professional Podcast, Carly opens up about:

 

– Why the “passive business ownership” dream is misleading

 

– How to build a business partnership that doesn’t blow up your life

 

– What happens when your “why” starts to evolve

 

– How her role at Legacy Investment Group is reshaping her skills and mindset

 

– Why reinvention isn’t a pivot — it’s part of the process

you hear about people buying a business throwing in an operator and it being passive that’s the furthest thing from

the truth these partnerships in business are almost more important than your marriage you’re financially tied to

these people they can make or break your life it’s crazy how much more relationships develop when you actually

act like a human and not this perfect robot i don’t feel like i’m any better than them i feel just as lost as i did

before i bought this business i’m still the same person i still have anxiety i still struggle with a lot of things

buying a business you feel like that gets you to the finish line actually gets you to the starting line

[Music] welcome back to the hybrid real estate professional podcast the show where we

explore how people are building freedom through small business real estate and by doing the hard inner work it takes to

do both well today’s guest is my friend carly midas a former medical sales leader turned 2x business owner turned

real estate operations manager at the esteemed legacy investment group in rochester minnesota carly started her

career in corporate selling capital equipment for ge healthcare but after climbing the ladder for 5 years she

realized the top wasn’t where she wanted to be she joined a mastermind called action academy which we’re both members

of partnered on a business acquisition and has since moved across the country to learn real estate from the inside

what i admire most about carly is how often she’s reinvented herself not out of boredom or burnout but because she’s

constantly asking the hard questions she’s someone who doesn’t settle she’s built a powerful network of people who are in her corner and she keeps pushing

the envelope of what’s possible for her life carly welcome to the show wow that was really nice i’m glad this is

recorded uh i’m going to keep playing that back thanks aaron you bet with as many things as you’ve done i think we

should go chronologically here and maybe you just give a little quick background on on who you are and and where you came

from yeah of course i was uh raised in kansas city actually um uh i was really

weird as a kid and i loved math and from a very very young age i think it was like third grade i knew that i wanted to

be an electrical engineer when i grew up why i don’t really know so i was like “oh i want to be an electrical

engineer.” but fast forwarding all the way to senior year unfortunately my dad got diagnosed with stage four colon

cancer and a few months after that it spread to his brain and a couple of months after that he passed away so then

i knew i wanted to still be an electrical engineer but get into the medical industry in some capacity just

so i could help people not have to go through what my dad went through and selfishly not have to go through what me

and my family has had to endure after my dad’s passing so i got a great opportunity at milwaukee school of

engineering to be an electrical engineer along with playing division 3 soccer and

at mssee i quickly realized i talk way too much to be an electrical engineer

growing up you hear the term cooties and i think i even heard the term cooties in college more than i did in elementary

school because there’s a stereotype around engineers and i would say the stereotype is fairly accurate so with

all that being said i realized i kind of needed to pivot rather quickly and so i picked up my business administration

minor my physics and my mathematics minor and i got a internship for medical

sales at ge healthcare i ended up interning and taking that full-time position and then moving to nashville

where i would be selling cts mris x-rays and that kind of capital equipment to

hospitals in nashville and the greater tennessee area quite frankly i loved it

it was a really cool job i got to tell all of my friends that i now lived in nashville and that i sold medical sales

and my paycheck was great to be honest and i think i kind of chased that high

for a really long time i was really good at that job i was really good at building relationships and adding value

to people and i think a lot of that stemmed from my dad’s passing and me knowing that what i was doing was

actually helping people rather than me just being a quote sleazy sales rep or something like that and throughout the

years i kept taking promotions and i kept climbing that corporate ladder and i always thought i was going to be the

ceo of ge healthcare and be this boss ass business woman that was flying

around had a team around her that was doing her emails for her while i was making all the decisions but then i kind

of realized i would always have to be working 50 60 hours weeks to be making

this money and i realized after five years i had probably taken five real

days of pto and that’s because i was in europe and i couldn’t actually like work

at those same hours so even though i was at a company that had unlimited pto and

even though i was at a company that paid me really well all of a sudden it’s like i didn’t really get to live my life so

luckily the instagram algorithm got me and i started following a lot of entrepreneurs and brian

luben/actionacademy was one of them i probably started following brian about 2 years ago so may

june time frame of 2023 and then i finally slid into brian’s dms when he

released his book in october november time frame of 2023 and joined action

academy fairly quickly after that i joined action academy and i met with jordan griffy who is our small business

acquisition ace so he owns seven or eight businesses right now and i spoke

with him and i was like i think i want to get into real estate or i really don’t know i know i just need to figure out a way to supplement my income so i

can eventually leave medical sales this corporate world because i don’t think this is for me anymore and so he told me

about buying a business and so i’m definitely an action taker if i put

my mind to something i expect to do it and i expect to do it quickly and i expect to do it the best and so when i

was actually talking to brian about joining action academy he said something along the lines of like just so you know

you’re going to be towards the back of the pack cuz i only owned my own personal home i didn’t have any other

real estate or things like that and so instead of being defeated by that

statement i looked at him and i was like great challenge accepted and you know i joined action academy in

november of 2023 and in april of 2024 alex and i closed on a home inspection

business alex being my business partner that i met through action academy as well um and you know i didn’t expect it

to go that quickly but it did and as amazing as it was there’s been a lot of

growing pains that i know we’ll dive into later on but you know so we bought our home inspection business um and back

in april we’re running that i’m also working medical sales and then you know

december comes around and um and all of a sudden i realize that i’m not happy um

you know whether that be because of the people i surrounded myself with in nashville or whether that be because i

have been constantly chasing money i realized deep down to my core i wasn’t a genuinely happy person um and so on new

year’s of 2024 so entering 2025 i actually had a 2-hour long therapy

session discussing why i wasn’t happy with my therapist and i decided to make

another 180 turn of my life and you know say how do i prioritize people in my

life which are the most important rather than chasing this money which i had been doing for the last 5 years so you know

taking a step back and completely re re-evaluating my life and re-evaluating my core beliefs and things like that

really kind of helped me to pivot again to start creating the life that i’m building now and you know it’s funny i i

saw a lot of people in january and february and then i saw from action academy and then i just saw a lot of

them again at uh in colorado for our friends distillery opening and everybody

was like “you seem so so much happier.” and um you know that was a big thing for

me cuz it’s like wow these conscious decisions i’ve been making have actually turned my life into wow people are

noticing that i’m so much happier it’s an extraordinary story and i think the entirety of it is actually really

important context so like you said there’s a lot to peel back i want to start actually at some of the stuff you

said at the beginning which is you know you had this really unfortunate situation with your dad that created

this really strong why for why you did what you did as a w2 and i think a lot

of people don’t have that strong of a sense of like i’m doing this and i know it’s making an impact about something

that i really care about a lot of people just jump into a corporate job just because they want a paycheck and they want to make money but i think it’s

really interesting to hear that you even it was lucrative and you were able to live the life you wanted to live but you

were also able to do that and knowing that you were making an impact that you wanted to make and i feel like that’s a

common thread as you continue to ask yourself all these hard questions throughout your journey and you called it 180°ree pivots i don’t call it pivots

i call it evolution and i mean that’s that’s just part of growing as a human is continuing to ask those hard

questions because i swear you know like if i rewind the clock 10 years i’m 35 now what i cared about at 25 versus what

i care about now what my lifestyle looks like the types of actions i’m taking the just the way i think is is very

different and so if you take any 5-year period especially you know in your 20s and 30s i feel like that evolution is is

built into the the process of living and if it’s not frankly like there’s some probably stagnation or you know you’re

you’re kind of deferring that that part of maturing and growing up so i always have admired and applaud how you’ve

approached that evolution and i would challenge you to to think of it more as evolution than than you’re just changing

your mind left and right yeah i like that phrasing better like i said i’m an electrical engineer i’m much better with

numbers than i am with words so i’ll take your evolution word over my 180 pivot any day yeah think to your point

too so funny when you’re in interviews whether it be for your corporate job or just talking with friends or things like

that it’s “hey what’s your five-year plan?” and whenever people ask me that i honestly laugh because it’s like let’s

go back 10 years when i was 19 i thought i was going to be an electrical engineer and live in milwaukee or go back to

kansas or something 5 years later i’m in nashville and i’m in sales and five

years later now my life has evolved again i think to your point of the

evolution is don’t stick yourself in one bucket saying like this is my why this

is going to be my why for forever this is what i’m meant to do your point i do think we evolve and we do change and we

do pivot and that’s totally okay like even my why has somewhat changed right like it still revolves around my dad and

this hard time in my life but instead of it being i want to be in medical sales

and help people i still want to help people don’t get me wrong but also my

dad died at the age of he was 47 when you’re 17 years old and your parents are

47 you think they’re old as crap right but all of a sudden now that i’m 29 and

i have friends that are 47 or older it’s like wow 47’s really not that old and so

i didn’t want to or now kind of my more why is i don’t want to die having any

regrets on my life right like if i quit ge and try out this entrepreneurship

thing full-time worst case scenario i fail and i go back to corporate and get

another medical sales job right so kind of like what brian luben has always said your worst case scenario is your current

day reality and so kind of living off of that new why of literally yolo i don’t

want to have any regrets so just trying this new facet of life and so i challenge people to not be scared of

change but more so embrace it and welcome it because it’ll open so many different doors across your life

absolutely and i mean you embody that when you were talking about when you joined action academy how you kind of

almost explained the funnel a little bit you started seeing it on the instagram algorithm then eventually you sent brian

a dm i’m sure you got on the phone with either him or someone from the team and you explained you know the current

situation you’re in where you you had this desire to make a change uh or build something for yourself which i think is

it’s almost like an awakening of of sorts when you have this entrepreneurial itch where i i use this phrase own your

upside right like at at an employer traditional employer your earnings potential is usually capped in some

capacity unless you’re maybe the ceo or a super senior executive the amount of value that you add into that business

does not equal how much money you make not only money you make but the impact you can make you have a ceiling on kind

of um what you’re able to contribute that’s not to knock employers i’m employed and i i appreciate the role

that my w2 job plays in my life but i think from what i you described you wanted more and you wanted to be able to

directly correlate the value you’re putting in into the value that that you’re able to engineer for yourself and

so you used you know brian was kind of pushing on you that hey you’re you know you’re not coming in with 10 rental

properties and a bunch of real estate experience you don’t currently own a small business you know kind of some of

the basically i guess giving you some of the headwinds you might be fighting and you use that as determination and power

and boy did you show did you show him what that looks like because um you know ultimately you not only very quickly

leaned in to the network and built a lot of close relationships but you formed a partnership and then and you closed on

not one but two businesses uh at the same time with a new business partner yeah yeah so i think that’s a great example of what you’re talking about

which is like embracing change leaning into it as a means of evolving instead of shying away from it and deferring

until it becomes even more painful so yeah with that i mean i think can you talk a little bit about how the the

partnership came together and um and how the the opportunity to buy that business came together too yeah absolutely alex

was also in nashville and also an action academy so we grabbed coffee after i met

i got breakfast with another action academy member that day and then i got coffee with alex and honestly we just

kind of hit it off we had a lot of things in common a lot of core values in common and things like that and to be

honest i am much more of a partner person relationships are the number one most important thing in my life whether

it be friendships family etc so having those core values aligned slash also

knowing if i wanted to buy a business or if i wanted to get into real estate i wanted to do it with people i think it’s

more fun to celebrate with people and quite frankly i think it’s a lot easier to quote fail with someone there that

will have your back knows what you’re going through and quite frankly also will hold you accountable to not fail

right alex and i met and i think honestly it was kind of a loose partnership at first it was like “hey i

want to buy a business.” and he was like “yeah so do i.” and i’m like “cool.” like “let’s start tag teaming it and

just kind of see what happens and let’s let’s go from there.” and so i started

reaching out to people on on biz by sell started cold calling brokers starting developing relationships with brokers

things like that and we did find our home inspection business on bisby by sell so there are diamonds in the rough

and honestly it just kind of developed quickly from there i built a fairly good relationship with the broker and with

the seller and it was a good business the seller built a very very good

business where all of his home inspectors were very busy he had a call center scheduling most of his

appointments so if he wasn’t doing home inspections he got to not do a lot of the back-end stuff because of this

business that he had developed and the systems that he put into place and so that’s kind of what alex and i were

looking for in a business was how can we maybe implement a operator and then kind

of be more hands-off and things like that and definitely had some of our hiccups during it negotiating price

getting close to deadlines things like that but ultimately it went fairly

smooth i would say and quite frankly that that was the easy part and the hard

part is is running a business and i’m sure we’ll dive deeper into that but you know you hear about people buying a

business throwing in an operator and it being passive like that’s the furthest thing from the truth and you’re running

a business you’re you have employees depending on you for a paycheck each week and so i don’t take that

responsibility lightly but it was definitely an adjustment and definitely

a lot of growing pains there yeah i’m actually glad you bifurcated the process of buying the business and then the

actual act of running it longterm are totally different things they are very challenging in different ways today’s

episode is brought to you by the remote real estate academy the community i launched last year where i personally coach investors and empower them to buy

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with subject line ra and i’ll throw in a special bonus for podcast listeners who join the academy now let’s get to the

show so two things i want to click on one is you formed this partnership that was also based around a friendship someone that you would be comfortable i

guess having a coffee with having a beer with whatever it may be you want you want there to be chemistry in the relationship but also someone that you

could see being in a long-term partnership with and i think sometimes people form partnerships to solve a

short-term problem or make an immediate pain go away without thinking about five

years in the future 10 years in the future if we still own this business together are we still going to be

aligned what if one person wants to have kids the other person wants to go travel the world and the lifestyles diverge to a

point where you can’t operate this the way you originally intended these are difficult things to think about in real time because you’re usually just excited

about the opportunity that’s right in front of you but that stuff is important to game out because you said once you

get to the phase of actually operating the business that’s where the rubber meets the road of okay how are we going to live on a day-to-day basis as the

owners of this business so i think it’s really cool that you called that out and the acquisition part i i imagine based

on some of your sales background your personality built you said you build relationship with the broker you’re

probably going through a lot of the motions that they teach in action academy you have to have x number of

conversations you need to put in offers build these relationships etc it sounds like you just basically followed the

playbook and did a really good job at it and and ultimately that’s what led you to success it’s people are looking for

some magic pill secret sauce and the secret is doing doing the work am i or am i missing anything yeah no i mean

well to touch on the partnership thing first if we’re being completely honest alex and i moved way too fast into our

partnership right i think you and your partnerships you’ve done a phenomenal job of really quote unquote dating your

partners before marrying them right so taking the small steps alex and i have been fortunate and almost lucky that our

partnership has worked out in the sense of we’re just genuinely both good people we’ve had a lot of hard conversations

we’ve had a lot of not fun conversations whether it be him saying “carly i need

you to focus more on here.” or me saying “alex i need help here i feel like i’m

dropping the ball here but i need you to help me etc.” and so there were months

where i feel like i had a we had hard conversations with each other almost every week but the fact that we have

gotten through that and are now on the other side i think is huge and so people

joke but it’s these partnerships in business are almost more important than like your marriage in the sense of

you’re financially tied to these people and they can make or break your life so you have to be really picky on who you

decide to partner with and people that are listening don’t take that lightly truly date people for long periods of

time and know that it’ll work rather than to your point fix that short-term solution of oh this person’s really good

at excel okay let’s partner up and buy business together don’t do that

absolutely and i i also say and i’m curious if you agree with this like for better or for worse if you enter into a

partnership with somebody you you more or less have to be you have to accept the potential that you might lose that

friendship or it might change that friendship forever do you agree yeah no i i completely agree i mean even at my

newest um gig at legacy investment group my friendships with ben and michaela

have changed for forever too and so you always have to weigh those pros and cons of the people that you decide to work

with um but i think a lot of times there are the pros as long as you know you align with a lot of the same core values

and know that you’re going to put in the work and trust that they are also going to put in the work absolutely and i

don’t know if you wanted to comment on the acquisition funnel you know is there anything in that process that’s magic or special sauce or do you feel like it’s

largely showing up every day putting in the reps and and just doing the work yeah i mean i was at a coffee shop and i

still am at a coffee shop or drinking coffee at 600 6:30 every morning getting in work right it’s you know kind of like

earlier i had you know a co-orker calling me three times about something and you were like “wow we should have

scheduled this at 5:00 a.m.” because you know that’s the only time my phone doesn’t ring and so really figuring out

when your great deep work brain works i think is very important i’m a morning

person and so instead of getting or staying in bed and scrolling on instagram for a while it’s all right for

a while there i was getting up at 6 and going to starbucks and working until 8 and reaching out to brokers and

following up with them and continuously showing them that i was serious about

buying a business and so yeah i think 100% it’s continuously doing the work day in and day out i think motivation

comes and go but it’s the grit and your discipline that actually moves that

needle forward and and gains you that momentum outside of just doing the work i think so many people try to use chatbt

and so many people try to be this corporate person where you know quite frankly i like to shoot

the with people when i’m reaching out to brokers i’m like “so do you play pickle ball?” you know and just try to

find something in common with them so they know that i’m a human and i know that they’re a human and it’s crazy how

much more relationships develop when you actually act like a human and not try to

be this perfect robot but this person that shows your personality and is even vulnerable with people because then

people are more likely going to be vulnerable with you and be a human back to you okay so you created the perfect

segue into something i was already going to ask you about but you kind of you teed it up for me you’re welcome being

vulnerable right so you you were i appreciate how open you’ve already been

uh you know sharing what you went through in december and how even after you had found this success and kind of

achieved this enormous milestone of buying a business forming these partnerships building all this momentum all this excitement then you got into

the day-to-day of it and i’m sure like you said there were difficult conversations a lot of challenges and then just kind of grappling with the new

reality you were still working if memory serves and um so you had a lot going on at the same time you you had what you

were already doing and then you had all this additional set of responsibilities um and how to settle into that and

obviously that must have taken a toll mentally and we talked earlier about how you had a really strong why behind your

original day job through the experience with your dad but maybe and i’m just observing or question here is like when

you got into this business you said you were chas you felt like you were chasing money was it because there wasn’t as

strong of a why behind it or or do you have any kind of idea of like what about

that experience kind of led you towards how you felt yeah i mean i think joining

action academy my goal was to always continue to build my cash flow to then invest in real estate so i could quote

retire early and i think as i’ve been exploring that and continuously asking

myself that i don’t think that’s true and i don’t think that’s true in the sense of

i think all humans are put on this earth for purpose right i think the days that we’re productive we feel a lot better

about ourselves about you know we’re happier we’re more energetic than the days that we’re you know laying on the

couch and scrolling instagram for you know 12 hours or tik tok and you know whatever now i’m not saying i don’t do

that i love those random days but you know i think my end goal wanting to be

build up cash flow so i could retire early just isn’t realistic anymore because i’ve realized i actually

genuinely enjoy working and i enjoy working towards something that i’m passionate about and you know taking a

step back am i passionate about home inspections no but am i passionate about

helping people and this way i get to help people because my inspectors that we have are truly some of the best

inspectors in the state of tennessee and the usa i get to help people feel secure

about their most important largest decision of their life like i called one of our customers or clients that we did

a home inspection with on monday i called them this morning and i was like “hey i know you were worried about

spending $600 on this inspection even though it’s a new build like how’d you feel?” and she was like “carly i never

thought i would say i was very happy with spending $600 but your team your

inspector made me feel right at home made me feel so comfortable buying this purchase like we’re so excited to move

in now.” things like that so it’s once again pivoting that why of hey i’m not

selling medical equipment anymore but i am still helping people but i think when i first bought the home inspection

business to your point aaron i don’t think i was looking at it like that i was looking at it like wow i could make

a lot of money doing this and i don’t think i ran the business as i wanted to

for that reason i think i got lazy and complacent for a lot of those reasons because i didn’t have that purpose and i

didn’t have that why and that really hurt me mentally and that quite frankly

also really hurt the business so alex and i had to have some hard talks about what we wanted out of it and alex at

some point was like i thought this was going to be a passive thing and so that was one of the hard conversations of

yeah we got to roll up our sleeves and effing grind right now to get this business where we want it to go and

right now it’s not passive but in 3 to 5 years if we do what we say we’re going to do heck yeah it’s going to be and our

lives are going to be very very different and so it’s now it’s trying to get used to that delayed gratification

and and everything like that too but yeah yeah it’s really interesting too because the acquisition is such a

tedious process it can be it’s long it’s intense you’re doing it while you’re working and you feel like you you’ve won

the game when you do acquire the business but then i think based on what you just said it’s like you basically

had to recalibrate your vision for how you fit into that business as an owner

and what that looks like over a long period of time whereas you were probably really focused on the acquisition and

just getting to the finish line before that to where you maybe didn’t have as as much space and time to process what that might look like so it sounds like a

pretty normal part of the process of acquiring a existing business and

settling into it especially with a business partner because you got you got a lot of stuff to figure out and you

definitely don’t have a lot of time to do that right you’re working you got other stuff going on in life so there’s

always a balance between how much can i prepare before i’ve prepared too much and and also like am i taking action too

quickly it’s really hard to hit the sweet spot on that spectrum you’ve already said many times and given many

examples you have a strong bias for action heck we’re in a group called action academy and we both are like you

know active contributors in that group so it’s kind of built into our dna but that bias for action can sometimes make

you feel like you got somewhere too soon and so i think a lot of what you’ve described you’re going through is just

some of that catching up and and processing it but i’ve been just so so impressed with how you’ve not only been

able to share that with people and i think you said a few minutes ago like vulnerability and just allowing yourself

to be vulnerable with people also strengthens your relationships and you learn that other people are feeling the

same way and maybe they haven’t said it too and so it’s almost a form of leadership when you can bring those

conversations to light and create a more realistic picture of what it’s like to own a business because there is a lot of

fodder on the internet about go buy a small business it’ll it’ll replace your income and you can just chill you’ll

work four hours a week and that’s it and that’s just like i mean that’s the unicorn scenario that’s not that’s not

the common and i appreciate you telling the the real story behind that yeah of course and i to your point i think i

have screwed myself over a couple of times by taking action too quickly whatever it is in life but i think it

really has buying this business slash surrounding myself with people in action academy/mentors of mine like ben and

michaela how they take a step back or surrounding myself with those people that don’t take action as quickly as me

it used to piss me off but now i understand it and now i look to gain advice from those people what am i

missing like how would you look at this so i don’t make those mistakes again and i don’t hurt myself in that capacity and

you made a really interesting point buying a business you feel like that gets you to the finish line i would say

that actually gets you to the starting line it’s like you close on a business and you’re like “oh crap now i own a

business and i’m i’ve borrowed x amount of millions or hundreds of thousands of dollars from the bank or from my family

and friends or from other investors.” and that’s where the real pressure starts quite frankly and yeah i mean it

is hard and i think being vulnerable to our point earlier of this overarching is

why and me wanting to help people i think me being vulnerable i have seen is

a very good way of me helping a lot of other people there was i did a podcast

with brian for action academy and it was very wellreceived and a lot of people

said “hey i’m joining action academy because of you.” or “hey i want to buy a business and i want to hear more about

your story and things like that.” and it’s a really weird feeling for someone

to reach out and say that to me i think one because

i don’t feel like i’m any better than them i feel just as lost as i did before i bought this business and i’m still the

same person i still have anxiety i still struggle with a lot of things whether it be mentally or in my life and the fact

that people are now quote unquote looking up to me i think is a huge badge of honor but also terrifying right and

so i think the least that i can do for them is tell people my honest experience and tell people that i have truly

struggled both on how to run run a business properly and mentally and in

all facets of my life because that is life i’m not some guru that was telling

you that yeah join whatever buy a business and life will be great i i do

think that’s possible but that’s because of the hard work and the discipline that you have from those groups and the

lessons you’ve learned from the people around you not just buying a business and hiring an operator

yeah absolutely it’s never as easy as it sounds and also life isn’t linear i mean you’re you’re proof of that i have a

similar story like i’ve moved around a bunch like a lot of circumstances have changed that are not directly related to

my business goals right sometimes i’ve moved for reasons that are completely unrelated to my career um and those

things also drive you know the arc of your life and if you try and pretend like your life can be modeled out as a

10-year forecast on a spreadsheet you probably have some rude surprises awaiting you because life never plays out in that manner and and um i think we

have to embrace that not not deny it which leads to your your current chapter

and you talked about you reached the starting line not the finish line mhm well real estate’s a great example of

that you are now an operations manager for legacy investment group which is run by some incredible people and very very

detailoriented incredible operators probably the the best you know operational minds that

i’ve ever had the pleasure of meeting and so i’m sure that they they instill that same level of uh of detail

orientation and just quality in in you and i know there’s one other operations

manager mike so maybe you can talk about like you we we you we used the word passive earlier i’m very reluctant to

use the p word but i feel like you can maybe give some better concrete examples

of what it actually means to be an operator in a real estate business yeah i mean it’s i’ve been getting into the

office at 7:30 every day and probably leaving after 5 you know and so um it’s

a huge learning curve and you know something that i don’t take lightly to your point i am surrounded by you know

three or four of the smartest minds that i’ve ever met and also people that i genuinely care about so i one don’t want

to let them down but two it has been so cool to just be a sponge and absorb

everything right like ben is a phenomenal operator but also a

phenomenal business owner so i get to learn about real estate but i also get to learn how to run my own home

inspection business too from ben based off of what he does and to my point

earlier of one of my core values is surrounding myself with the right people as great of business minds that ben and

michaela and mike and everybody is they’re even better people like as great

of a coach as michaela is she’s a better friend to me as great as a business owner ben is he makes sure that mike and

i come first and that we’re okay before we do work and things like that and so

one i’m really happy to be learning all of that but two i mean mike was out of

town last week one of our apartment buildings caught on fire we had three moveins and so i’m in a boot cuz i have

a stress fracture in my foot and so i’m showing up in the office at 7 then i’m

driving around town letting cleaners in letting helping move furniture out of a

town home that was furnished the next renters don’t want furnished i’m showing other apartments to try to fill those

vacancies i’m moving out people in storage i’m having to turn around on my

way to the airport to a bachelorette trip to come and let someone into our our apartments and i’m the last person

on our flight because i cut it that close so it’s it’s not passive at all

but once again i think we’re working for that delayed gratification of hey we

know what we are building is special what’s called legacy investment group and i the reason i took this job is

because i believe in ben and ben’s business partner and where they want to

go and what legacy they want to leave leave behind and so that was a huge

thing that attracted me towards legacy and so it’s been really cool and i’ve learned so so much and i i think i’m in

a very very very spoiled lucky position where a lot of people pay ben to mentor

him and i actually kind of get to be paid to be mentored by him so i feel

like i really have one of the luckiest jobs in the world to to be able to do that well you did just say you’re at the

office nine and a half hours a day so i think he’s getting he’s getting the squeeze out of what what he’s paying you as well but u did you hear that

but i i totally agree and i think it’s what’s really interesting and one of the things i’ve appreciated about getting to

know ben and michaela in particular is there is no detail that is too small for them to pay attention to there’s nothing

they gloss over and obviously that you guys are the ones probably actually now

doing those red lines and and paying attention with the with the microscope on everything but that’s honestly what

it takes to be an extraordinary operator and you know these are not small deals

right a lot of people there’s a lot of investor capital that’s invested with legacy and you get to be part of the

delivery of the fulfillment of that of that service and you know as i am now entering my first syndication and

collecting investor capital i’m grateful to have role models like the ones that you now work for because i see what it

takes to be extraordinary and i’ve seen plenty of people that are mediocre and unfortunately i’ve seen some operators that are essentially fabricating what

they’re putting out there and i know how i want to be i want to operate with integrity i want to operate be in

command of all the details and i also want to be a good messenger that’s the other thing is like how can you set

people’s expectations so the building catches on fire you know i know a little more about that story than than most do but like you have to the fact that it

caught on fire is one thing but then there’s all of the residual things that happen after that you got to make sure

everyone’s safe you might have to relocate people for a couple nights you got to actually remediate the issue all

the way to resolution get people back into their day-to-day lives and make sure that they’re you know you’re back

to business you got to file insurance claims you got to do whatever you got to do and i just think that as as mundane

and boring as that sounds to a lot of people for those who want to be extraordinary operators

those types of experiences are what are going to get you there it’s it’s what’s going to make you you know rise and

evolve on your own so if you ever want to do your own deals or if or if you just want to continue to evolve at that

company like you’re going to be so so well positioned you already are but i just i can only imagine over the next

two three years what you’re going to learn sitting in that seat there yeah i mean absolutely i mean yeah with the

fire situation last week it was really cool to see legacy truly work as like a full team for the first time and you

know obviously we always have meetings and we do teamwork and you know things like that but ben was boots on the

ground talking with the fire department mike was reaching out to insurance mike

was reaching out to red cross to see how we could pay for these tenants to stay

the night at a hotel i was calling all of the tenants making sure that they were okay and making sure that if they

didn’t have a place to stay that i was informing them of the updates and things like that you know kind of to your point

about partnerships if you accept a job or you decide to work for certain people don’t take that lightly either because i

now have to go into the office for the first time of my corporate career i wouldn’t really call this job corporate

but i have to go into an office for the first time of my w2 working life and people are like “oh my god how is that?”

it is tiring going into an office every day having to straighten my hair and put on mascara every day isn’t great but i

get to surround myself with two good friends of mine and i look forward to going to work because i know i get to

learn and i’m excited about it you know so putting myself in those kind of situations too i think has been really helpful yeah like i said at the

beginning it’s extraordinary to see how you’ve allowed yourself to evolve and some of the obviously it’s not as easy

as it sounds it’s a lot of choppy waters along the way but it seems like you’ve landed in a place with enormous upside

and you are able to bring a unique perspective and contribute your own special sauce so you’re learning from

people that you respect but you’re also bringing a perspective that can add value to the team and that’s that’s in

my mind all you can really ask for in an employer and working relationship so that’s really cool sure so last topic

super super important oh god pickle ball tell us about pickle ball yeah ah yes i

knew it hold on let me pull out my necklace yes uh yeah no um yeah it’s

funny pickle ball was something that started when covid started and being a

d3 athlete i went to college in milwaukee and the

best thing to do in milwaukee is to eat cheese curds and drink spotted cow um

which is a beer and you know after college honestly i gained a lot of weight even end of college i gained a

lot of weight by doing that and i hadn’t really found like workouts that had stuck and i found pickle ball and

through pickle ball i made an amazing community i made 30 to 50 friends from

playing pickle ball and i think all of my close friends appreciated the fact that i played pickle ball cuz i got to

get my competitiveness out of my system by doing a sport rather than by being competitive with all of my friends all

of the time and yeah i mean kind of to my point earlier if i do something i’m going to do it to the best of my ability

and i’m gonna want to be the best at it and so i trained i played a lot and it’s

just turned into something that is a great mental escape for me great for me physically and has led to some really

cool opportunities i’ve gone to nationals i’ve gone to the us open and won my division see put yourself in

really hard situations and work towards those goals and then achieve those goals because i think once you do it in any

facet of life it proves to your brain and to yourself that you can do it in everything so it’s how do i take the

teamwork and the success and the grit and discipline from pickle ball and bring it to my business and you know

that’s kind of funny but i mean it’s also true so you know it’s also me training for a marathon i couldn’t run

more than 3 miles back in october and then by early april i was running 20

miles it’s a good analogy of yeah it seems kind of funny at first but if you put the time energy and effort in it it

shows you endless possibilities i love that answer and i also think it’s just important for people to have

different outlets especially like you’re in a really intense phase of working you’re running a business remotely and

you’re working full-time you know very full-time at your current employer you

know if that’s all you did and you didn’t have these outlets for physical activity competitiveness and kind of

coming going in and having these experiences i do feel like it it might be even harder to stay sane so i love

that you have that i love that like you said you’ve been a competitor for a long time you played in college soccer and

you found different ways to exercise that part of your personality and the desire that you have to to continue to

to grow and and compete the competitive nature is something a lot of entrepreneurs have and yes you can you

can use it at the workplace but it’s it’s just nice to have another outlet that i’m sure refills your cup

especially when you start to feel empty or burned out yeah absolutely and to your point you are 100% right because as

i have a stress fracture in my foot right now i can’t play pickle ball or really like exercise as much and i am

going insane so they say move movement is medicine right yes exactly yeah well carly i love

this so much good stuff for anybody who’s considering buying a business getting into real estate or just you

know navigating the choppy waters of what it takes to to evolve in their lives but i really appreciate you being

so open and and honest about everything i appreciate our friendship and and i’m glad we got to do this and hopefully

we’ll get to do it again in the future yeah this is awesome aaron i really appreciate you having me on and yeah if

there’s anything i can ever do let me know where can people find you if they want to stay in touch yeah instagram

facebook all of the above it’s carly midas c a r l e y and if you need a home

inspection reach out at insight home inspection services or inspected byinsight.com yeah boom we’ll drop it in

the show notes thanks again carly we’ll catch you next time all right thanks guys thank you for making it to the end of today’s episode as you may know

podcasts are very difficult to grow organically if you’re getting value from today’s episode i’d deeply appreciate if

you can take 30 seconds to leave my show a fivestar rating and review this will go a long way to help me reach more

listeners just like you thank you so much in advance

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